Privacy Policy

Last Updated: October 31, 2024

This Privacy Policy describes how Raffina (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on Raffina.fr (the “Site”), or otherwise interact with us in relation to the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected as described below.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
When we do, we will post the updated version on the Site, revise the “Last Updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as explained below. The specific types of information we collect and how we use them may vary depending on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect to communicate with you, provide or improve our Services, comply with any applicable legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services.
When we use the term “personal information,” we mean any information that identifies, relates to, describes, or could reasonably be linked to you.
The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us
Information you may provide directly through our Services includes:

  • Contact Information – such as your name, address, phone number, and email address.
  • Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information – such as your username, password, security questions, and other information used to secure your account.
  • Customer Service Information – including any information you choose to share when communicating with us, such as messages sent through our Services.

Some features of the Services may require you to provide certain personal information directly.
If you choose not to provide this information, you may not be able to access or use those features.

What Information Do We Collect Automatically?
We may also automatically collect certain information about your interaction with the Services (“Usage Data”).
We use cookies, pixels, and similar technologies (“Cookies”) to gather this data.

  • Usage Data may include details about how you access and use our Site and Services, including device type, browser type, network connection details, IP address, and other data relating to your interactions with our Services.
  • Information We Receive from Third Parties
    We may also obtain information about you from third parties, including service providers and vendors who may collect information on our behalf, such as:
  • Companies that support our Site and Services, like Shopify.
  • Our payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your transactions and fulfill your orders — necessary to carry out the contract we have with you.
  • When you visit our Site, open or click on emails from us, or interact with our Services or ads, we — or third parties we work with — may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
See also the “Third-Party Websites and Links” section below.

  • How We Use Your Personal Information
    Providing Products and Services.
    We use your personal information to deliver our Services and fulfill the contract we have with you. This includes processing your payments, completing your orders, sending account or order-related notifications (e.g., purchases, returns, exchanges), managing your account, arranging shipping, and supporting any returns or exchanges.
    We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In that case, Shopify will process your information as outlined in its own Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising.
    We may use your personal information for marketing and promotional purposes—for example, to send promotional emails, texts, or direct mail, and to display ads for our products or services. This includes using your personal data to personalize our Services and advertising on our Site and across the web.
    If you are located in the EEA, this data processing is based on our legitimate interest in promoting our products, in accordance with Article 6(1)(f) of the GDPR.
  • Security and Fraud Prevention.
    We use your personal information to detect, investigate, and prevent fraud, illegal activities, or malicious behavior. If you choose to use our Services and create an account, you are responsible for safeguarding your login credentials.
    We strongly recommend not sharing your username, password, or other access information. If you suspect your account has been compromised, please contact us immediately.
    If you are located in the EEA, this processing is based on our legitimate interest in maintaining the security of our Site and Services, as permitted under Article 6(1)(f) of the GDPR.
  • Communication and Service Improvement.
    We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to remain responsive, deliver effective support, and maintain a strong business relationship with you under Article 6(1)(f) of the GDPR.

Cookies
Like many websites, we use cookies on our Site. To see the specific cookies we use to operate our Shopify-powered store, please visit:
👉 https://www.shopify.com/legal/cookies

We use cookies to operate and improve our Site and Services (e.g., remembering your preferences), perform analytics, and better understand how users interact with the Services—all in our legitimate interest to manage, enhance, and optimize the experience.
We may also allow third parties and service providers to use cookies on our Site to personalize services, products, and ads on our Site and across other websites.

Most browsers accept cookies by default, but you can usually adjust your browser settings to delete or reject cookies.
Please note that blocking or deleting cookies may negatively affect your user experience, and some Site features or functionalities may not work properly or may become unavailable.
Also, blocking cookies may not completely stop how we share data with third-party partners, including advertising networks.

How We Share Personal Information
In certain circumstances, we may share your personal information with third parties for contractual, legitimate, or other reasons outlined in this Privacy Policy. These may include:

Vendors and service providers that perform services on our behalf (e.g., IT support, payment processing, data analytics, customer service, cloud storage, order fulfillment, shipping).

Business and marketing partners who provide services or deliver advertising. These partners will handle your personal data in line with their own privacy notices.

When you request that we share your information or otherwise consent to its disclosure—for example, for shipping purposes or through the use of social media widgets or third-party login integrations.

With our affiliates or within our corporate group, as part of our legitimate interest in running a successful business.

In connection with a business transaction (e.g., merger, acquisition, bankruptcy), to comply with legal obligations (e.g., subpoenas, search warrants), to enforce our Terms of Service, and to protect or defend our rights, the Services, or our users and third parties.

 

Categories of Personal and Sensitive Information We Disclose
We may disclose the following categories of personal and sensitive information about users for the purposes outlined above under the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category    Categories of Recipients
Identifiers such as basic contact details, and certain order or account information    Vendors and third parties providing services on our behalf (e.g., internet service providers, payment processors, order fulfillment partners, customer service partners, data analytics providers); Business and marketing partners; Affiliates
Commercial information such as order details, purchase history, and customer service interactions    Same as above
Internet or other similar network activity, such as usage data    Same as above
Geolocation data, such as location derived from IP address or other technical means    Same as above

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links
Our Site may include links to websites or other online platforms operated by third parties. If you follow links to sites we do not own or control, you should review their privacy and security policies, as well as their terms and conditions.
We are not responsible for the privacy or security of these third-party sites, including the accuracy, completeness, or reliability of any information they provide.
Information you share in public or semi-public areas—including on third-party social media platforms—may also be visible to other users of the Services and/or to users of those platforms, and is not subject to our control.
Including a link on our Site does not imply an endorsement of the content or the operators of those platforms, except where explicitly stated as part of the Services.

Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

We retain your personal information for as long as necessary based on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

  • Your Rights
    Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may only apply in certain situations. We may decline your request where permitted by law.
  • Right to Access / Know: You may have the right to request access to the personal information we hold about you, including how we use and share it.
  • Right to Deletion: You may have the right to request that we delete your personal information.
  • Right to Correction: You may have the right to request that we correct inaccurate or incomplete personal information.
  • Right to Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, under certain conditions.
  • Right to Restrict Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
  • Right to Withdraw Consent: If we rely on your consent to process your personal information, you may withdraw that consent at any time.
  • Right to Appeal: If we decline your request, you may have the right to appeal our decision. You can do so by responding directly to the denial notice.

Managing Communication Preferences: You may opt out of receiving promotional emails at any time by clicking the unsubscribe link in our emails. Note that we may still send non-promotional messages, such as order or account notifications.

You can exercise these rights through features on our Site or by contacting us at the details below.

We will not discriminate against you for exercising any of your privacy rights. We may need to collect certain information—such as your email address or account details—to verify your identity before responding to your request.
Where allowed by law, you may also designate an authorized agent to make a request on your behalf. Before processing such a request, we may require proof that the agent has been authorized by you and may also require that you verify your identity with us directly.

We will respond to your request in accordance with applicable legal timelines.

Complaints
If you have concerns about how we handle your personal information, please contact us using the contact details provided below. If you're not satisfied with our response, you may have the right—depending on your location—to appeal the decision or file a complaint with your local data protection authority.
For the EEA, a list of supervisory authorities is available here.

International Users
Please note that we may transfer, store, and process your personal information outside the country where you reside. Your data may be processed by our staff or third-party providers in those countries.

If we transfer personal information outside of Europe, we will rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses or an equivalent arrangement approved by the UK regulator, unless the destination country is considered to provide an adequate level of data protection.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us at:

📧 Email: contact@raffina.fr
📍 Mailing Address: Dept 5394, 196 High Road, London, ENG, N22 8HH, GB

Unless otherwise stated, we are the data controller of your personal information under applicable data protection laws.